Returns & Refund Policy

Last updated: 1 January 2026

1. Important Notice — Perishable Products

2. Eligible Return Conditions

Dramio accepts return/refund requests in the following cases:

• Wrong product: Different item, variety, or category than what was ordered
• Dead on arrival (DOA): Live plant clearly dead upon delivery (must report within 48 hours)
• Damaged in transit: Packet torn/leaked, pot broken, stems crushed, manure bag ruptured
• Quantity mismatch: Fewer items received than ordered
• Expired product: Seed packet past printed expiry date
• Shipment lost: Order confirmed lost in transit (verified via tracking)

3. Reporting Timeline

4. Non-Returnable Conditions

• Natural transit stress in plants (minor leaf yellowing, temporary wilting, slight leaf drop) — this typically recovers within a week with proper care
• Germination failure due to weather, overwatering, poor soil, incorrect sowing depth, or other growing conditions beyond our control
• Plant death occurring more than 48 hours after delivery (care-related)
• Opened seed packets that are not damaged or incorrect
• Used grow bags, opened fertilizer/manure bags (unless defective)
• Change of mind or buyer's remorse
• Items without original packaging or labels removed
• Orders where the reporting timeline has expired

5. How to Request a Return/Refund

• Visit the Track & Support page
• Enter your order ID and registered email address
• Select "Return/Refund" as the issue category
• Describe the issue clearly and upload required photos
• Our team will review and respond within 2–3 business days

6. Photo Requirements for Valid Claims

To process your claim efficiently, please provide clear photographs of:

• The full product as received (plant in pot, seed packet, etc.)
• Close-up of the specific issue (damage, wilting, wrong label)
• Product label/tag clearly visible
• Outer packaging condition (especially if damaged in transit)
• Unboxing video (optional but helpful for transit damage claims)

7. Refund Process

Prepaid Orders

Refund is processed to the original payment method (UPI, card, net banking) within 7–10 business days after claim approval.

Cash on Delivery (COD) Orders

Refund is issued via bank transfer (NEFT/UPI) to your provided bank account within 7–10 business days after approval. You will be asked to provide bank details.

Partial Refunds

If only part of your order is affected (e.g., one item damaged out of five), a partial refund for the affected item(s) will be processed.

Shipping Charges

Shipping charges (if any were paid) are non-refundable unless the return is due to our error (wrong item, DOA, etc.).

8. Replacement/Exchange

• Subject to stock availability, we may offer a replacement instead of a refund
• Replacement is shipped free of charge
• If the same product is unavailable, a full refund is issued
• For live plants: replacement is subject to weather and seasonal availability

9. Damaged in Transit

If your package appears damaged at delivery:

• Photograph the package before opening (outer box condition)
• If possible, refuse acceptance and inform the courier
• If already accepted, photograph damage immediately and contact us within 48 hours
• We will arrange a replacement or full refund at no cost to you

10. Cancellation Policy

Before Dispatch

Cancel your order anytime before dispatch via Track & Support or by emailing accounts@dramify.in. Prepaid refunds processed within 5–7 business days.

After Dispatch

Orders cannot be cancelled once dispatched. You may refuse delivery, and the order will be processed as a return (live plant returns assessed for viability upon receiving).

Cancellation by Dramio

We may cancel orders due to:

• Product out of stock or discontinued
• Extreme weather preventing safe shipping of live plants
• Pricing error on the website
• Suspected fraudulent transaction
• Unserviceable delivery pin code

In all such cases, a full refund is issued immediately.

11. Contact for Returns

For any questions about returns or refunds, reach us at accounts@dramify.in with your order ID in the subject line. We typically respond within 24–48 business hours.