Shipping & Delivery Policy

Last updated: 1 January 2026

1. Shipping Coverage

Dramio ships nursery products — seed packets, live plants, saplings, organic manure, and gardening supplies — across India to all pin codes serviceable by our courier and logistics partners.

2. Shipping Charges

3. Order Processing Time

• Seed packets & accessories: Processed within 1–2 business days
• Live plants & saplings: Processed within 2–3 business days (requires careful preparation)
• Organic manure & heavy items: Processed within 2–3 business days
• Orders placed after 5:00 PM IST or on Sundays/holidays are processed the next business day.
• You will receive an email with tracking details once your order is dispatched.

4. Estimated Delivery Timelines

• Mumbai & Maharashtra: 2–4 business days
• Metro cities (Delhi, Bangalore, Chennai, Kolkata, Hyderabad): 3–5 business days
• Tier 2/3 cities: 5–7 business days
• Remote/rural areas: 7–12 business days

These are estimated timelines. Actual delivery may vary based on courier operations, weather conditions, festivals, regional logistics, and unforeseen circumstances.

5. Packaging Standards

Live Plants & Saplings

• Packed in ventilated corrugated boxes for airflow
• Root ball secured with soil-retention wrapping
• Pots cushioned to prevent breakage
• Moisture packs included for longer transit routes
• Priority shipping to minimize transit time

Seeds & Dry Products

• Sealed in moisture-resistant pouches
• Packed in padded envelopes or boxes
• Storage instructions included on packaging

Organic Manure & Heavy Items

• Double-layered leak-proof packaging
• Reinforced boxes for heavy weight

6. Order Tracking

Once dispatched, track your order in real-time using the Track Order page. Enter your order ID and registered email for live status updates.

7. Weather-Related Delays

During extreme weather conditions (heatwaves above 42°C, heavy monsoon rain, frost, or cyclone warnings), live plant shipments may be paused or rerouted to protect plant health during transit. We will notify you via email about any weather-related delays and provide updated delivery estimates.

8. Failed Delivery

• If delivery fails due to incorrect address, recipient unavailability, or refusal, the courier will attempt 1–2 re-deliveries.
• If still undeliverable, the package is returned to our warehouse.
• For seed orders: We'll arrange re-shipment (additional charges may apply) or process a refund.
• For live plants: We'll assess plant viability upon return and offer re-shipment or refund accordingly.

9. Delivery Tips

• Ensure your phone number is correct — couriers call before delivery
• For live plants: unbox immediately and water lightly after delivery
• For seeds: store in a cool, dry place away from direct sunlight
• Inspect packages at delivery — report visible damage to the courier immediately

10. Cancellation Before Dispatch

If you need to cancel before dispatch, visit Track & Support or email accounts@dramify.in. Prepaid refunds are processed within 5–7 business days.